About Ontrac Digital
Ontrac Digital Ltd is a midlands based company set up over 10 years ago, by service engineers, providing field based breakdown support for printers, scanners and photocopiers. We pride ourselves on a wealth of experience across many manufacturer brands such as Develop, Konica Minolta, Ricoh, Utax, Kyocera, Canon, HP, Sharp to name but a few. We will look at virtually any laser based printing device as well as the HP plotter range. All our engineers have been in the industry between 20-30 years, giving us great depth to our knowledge.
We endeavour to attend your service repair on the same day as the call was placed, and by the next day at the very latest. Our charge is a flat, one off fee and covers all our time on site. Our experienced engineers operate an 85% first time fix rate, however, on the occasions where we do not have the exact part required, we will always attempt to leave the machine in a working condition after the visit to keep you functioning. There will be no additional return visit charge for fitting the part – just the cost of the item.